Great features!
Yayax6
10/3/2019
We love this ice maker! It was easy to install and looks great.
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Yes, I recommend this product
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Great icemaker
JB1804
3/26/2019
Icemaker works and looks great.
Looked at several and this was the Best Buy.
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Yes, I recommend this product
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Makes ice, but gets VERY moldy in short period.
Mitchell1970
2/22/2019
I've had this ice maker for almost a year. It makes fine, and is fairly quiet. My chief complaint is that it gets MOLDY, very quickly. What's even worse is that due to the design, I cannot even tell (see) if I removed all the mold due to hidden areas.
Originally posted on Kitchenaid.com
No, I do not recommend this product
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ice maker
philip100
2/20/2019
so far so good installed 2 weeks ago!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
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Yes, I recommend this product
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Nice
Sampson
2/18/2019
Purchased our second one after 11 years. A year ago we replaced the pump. The pump went bad again for the second time and missed the warranty cutoff by a couple days. Instead of buying a new part at around $400, we opted to buy a new one. Three times a year I clean the system. The first ice maker had no filter. The new feature on the one we just bought does have a filter.
We've bought Kitchenaid products for the past 15 years. The only reason we went back to the kitchen aid ice maker is because it recesses back into our cabinets perfectly. Hopefully, we'll have this one for 12+ years.
On another note: if you are looking at the slide in range with glass top, think twice. Prior to this range we had a GE.
we never had a scratch! The Kitchen Aid glass top scratches, and that's even cooking with Al-Clad. We will not be purchasing another glass top range from KitchenAid.
Originally posted on Kitchenaid.com
Yes, I recommend this product
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An Excellent Icemaker
Moneyrole622
2/18/2019
This icemaker is an excellent machine as it makes plenty of ice consistently.
Originally posted on Kitchenaid.com
Yes, I recommend this product
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Jury is Delibrating
ratchettt
2/12/2019
I bought this about a month ago and was very pleased, but it stopped producing ice 4-5 days ago. Warranty repairman scheduled in 3 days. Not going to completely flame this product until I get it working and have a reliability track record.
Originally posted on Kitchenaid.com
No, I do not recommend this product
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Works great
gm62
2/5/2019
I bout this a month ago and it I great, my last Kitchen Aid lasted 15 years so I got another one.
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Yes, I recommend this product
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Just a few fixes
J2kwalk
1/31/2019
We just set up our ice maker. Mostly easy, but then I didn't really do anything. A couple of things we learned.
1. Have a means to getting to the back of the ice maker so as to line up the drain.
2. Consider putting on the end of cabinets. The handle to open the door hits cabinets.
3. Order filter. Can not find in stores.
4. Be prepared for noise.
5. Needs a special cleaning liquid about every 9 months.
Make ice pretty quickly.
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Yes, I recommend this product
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Works Great!
Mike 18
1/25/2019
We live near the beach and my ice machine is very important to me and my family. Our kitchenaid gets a lotta use and works great producing a lot of ice!
Originally posted on Kitchenaid.com
Yes, I recommend this product
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Loud popping
Alle
1/22/2019
The ice is great! However, we hear a lot of loud popping noises that come from this ice maker. It sounds like it is a shut off valve for the water line. It's very loud and really disturbs the dog.
I would love for Kitchenaid to contact me about this issue. My builder reached out to the supplier and I still have not hear back.
Originally posted on Kitchenaid.com
No, I do not recommend this product
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Ice for days
GiGi123
1/5/2019
We purchased the ice maker while doing a major kitchen renovation. It's so nice to not run out of ice when we have family/friends over!
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Yes, I recommend this product
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Love it!
Kimmer9
12/31/2018
We have had our KitchenAid Ice Maker for about two months now and we love it. I thought it would be really noisy but it is not. Perfect ice all the time!
Originally posted on Kitchenaid.com
Yes, I recommend this product
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Dependable substitue
Vadalabene
12/31/2018
My previous ice maker was a Sub-zero and it lasted 20 years. They do not make this model anymore and a upgraded model was almost $2500. I found this Model KitchenAid at Lowe's coupled with my Lowe's discount of 5% plus the price was reduced by 10% on this particular model, which also had a limited warranty on it for 3 years by the manufacturer without any additional cost, it became a no brainer. It has performed as stated in the literature for this model. However, it required a water filter to operate, and this did not come with the machine. The cost of the filter was around $40 which must be changed every 6 months. So far I have no complaints with the new machine and it makes very little noise compared to my sub-zero model. If I had a complaint, it would be that it is not 18" in width. I have a void that I must deal with because Ice machine was built into an island counter in my kitchen.
Originally posted on Kitchenaid.com
Yes, I recommend this product
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Great Ice maker
Whitmore
12/28/2018
Did not have an ice maker. We use a great deal of ice. This easily accommodates our household.
Originally posted on Kitchenaid.com
Yes, I recommend this product
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Director Of Purchasing
1517
11/30/2018
We bought this ice maker when we moved into our new location in 2014 and have had a series of issues with it. Water line popping off about every other month. (three service calls for that!) Finally, I installed a metal clamp myself where the line connects inside the machine. Many other issues. Heating element that cuts the cubes burned out. Goes into defrost mode for days on end. This is a very cheaply made, yet expensive product. KitchenAid used to be known for High Quality until Whirlpool bought them. I DO NOT recommend buying this product! We will be replacing ours with a Samsung or some other dependable brand
Originally posted on Kitchenaid.com
No, I do not recommend this product
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Broken again
Tuggy
11/12/2018
This ice maker is apps 3 years old. It seems like we have this ice maker repaired every six months. We love the ice when it is working but now it is making too much ice and overflowing even though we do not have the max ice feature on so guess here goes yet another service call.
Originally posted on Kitchenaid.com
No, I do not recommend this product
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Great machine - nnew vesion of the model I had
Hondo
10/15/2018
New model is much quieter than old - very good product and service!
Originally posted on Kitchenaid.com
Yes, I recommend this product
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Nice machine
terry57
10/10/2018
I haven't had it hooked up very long, but extremely pleased so far. Sure wish the ice bin was refrigerated. Very glad so far
Originally posted on Kitchenaid.com
Yes, I recommend this product
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great product.
Graceledesma
10/8/2018
the shape is so nice and works perfect in my office
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Yes, I recommend this product
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grill at the floor level
Beth47
10/6/2018
Disappointed that the grill is set back unlike the model I had before which now will require carpentry work to extend my wood floors.
Originally posted on Kitchenaid.com
Yes, I recommend this product
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Great Product
Graceledesma
9/28/2018
I bought this product 4 moths ago and I love it, the quality is amazing and really nice color, fits perfectly in my office.
Originally posted on Kitchenaid.com
Yes, I recommend this product
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Broke again!
Shelleyboo
9/25/2018
I purchased this icemaker in August of 2017 and received it in September of 17. It has been broke more than it works. It is Model #KUIX505ESS. The same problem keeps happening and they want to keep "fixing" it. After numerous phone calls and chats, without resolving the situation I am still without ice and a 2000.00 lemon of an icemaker. I will never purchase anything from Kitchen Aid/Maytag again since they cannot stand behind their products.
The transcript's of our conversations via chat I have yet to receive and they cannot or will not do anything to help. In the meantime, I have to repair my ceiling and my kitchen and I still have a defective, non working ice maker for the third week and for a third to half of the year I have owned this icemaker.
Originally posted on Kitchenaid.com
No, I do not recommend this product
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Love My Ice Maker
Golfers
9/24/2018
I knew I wanted an ice maker when I built my house and am so glad I did. So easy to fill the cooler on my golf cart before heading to the course.
Originally posted on Kitchenaid.com
Yes, I recommend this product
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2 in 2 Years
JFrancJ
8/12/2018
We have now purchased two of these ice makers and both have failed within a year. We clean the machine and replace filters religiously, per the owners manual. The first ice maker was misdiagnosed, the repair company was of no help. Now we are now on our second machine and it just quite making ice (literally only a year old). Please look elsewhere, do not spend $2K on a product that will only last one year. Would not recommend this machine to my worst enemy.
Originally posted on Kitchenaid.com
No, I do not recommend this product
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Ice Maker Failed in 16 months!
Disappointed4now
7/31/2018
My wife and I are long time Kitchen Aid users. My wife being a private chef she owns almost every small appliance Kitchen Aid makes, along with 2-6 qt mixers and 2-8 qt mixers. We also own 8 major appliances: Bottom Freezer refrigerator, built in Convection oven, with a built in Microwave convection cooking, wine frig, additional refrigerator, bar frig, gas grille & ice maker. My wife loves every Kitchen Aid product because they make it at a professional level.. Except!
After 16 months of ownership the ice maker the compressor failed. I thought it might still have warranty but the repair place told me it was built in Sept of 2015. I purchased this in either late 2016 or early 2017 The quote to repair the ice maker was $700 and by the time it was completed it was over $1000.00. From what I am told they changed the compressor motor (mine failed) so I also had to purchase some sort of conversion wire harness. To say I am disappointed is a small statement.
Originally posted on Kitchenaid.com
No, I do not recommend this product
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It works
Smoore
7/24/2018
Machine is working and making clean clear ice faster than we can use it. What more could you ask?
Originally posted on Kitchenaid.com
Yes, I recommend this product
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Very quiet
Baker1922
7/23/2018
I just got this about a month ago and like it a lot so far!
Originally posted on Kitchenaid.com
Yes, I recommend this product
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Love how the water filter is set inside the unit
Carlos8
6/22/2018
I just bought it so far so good, the only thing is that the drain hose was not included with the unit
Originally posted on Kitchenaid.com
Yes, I recommend this product
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Very Nice
Tumms
6/9/2018
We looked at various different units before deciding on this one. It seems to be an excellent replacement for our old GE ice maker that finally gave out. Makes ice fast and size is perfect.
Originally posted on Kitchenaid.com
Yes, I recommend this product
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Works like a charm.
ron4904
6/3/2018
Very happy with icemaker. I thought about not replacing the old one, but now I'm very glad that I did. It has worked well.
Originally posted on Kitchenaid.com
Yes, I recommend this product
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Loved this ice maker until now. Mold & other issue
Grandma Gig
4/30/2018
We've had this ice maker for over three years and all was great until we noticed black mold growing in the back. We are cleaning it and replacing the filter again after only 5 months. The instructions say the cleaning should last about 70 minutes and it's been running over 4 hours. Not sure what to do from here. Love the ice it makes and look of it so don't want to change but........anyone else have these issues?
Originally posted on Kitchenaid.com
Yes, I recommend this product
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Love the front load filter!
JS22
4/10/2018
We bought this 45 days ago replacing a much more expensive Scotsman unit. The clear ice quality is wonderful. We believe this design is far superior due to the front load water filter which will not only provide for better quality ice but should also extend the life of the ice machine.
Originally posted on Kitchenaid.com
Yes, I recommend this product
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Nice ice
J.G.
3/26/2018
Makes lot's of ice fast. Perfect cubes. Does not include a filter, but work's without one.
Originally posted on Kitchenaid.com
Yes, I recommend this product
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Installation Procedure Needs More Detail
MLD4332
3/6/2018
Makes ice well, but hopefully it will last much longer than our previous KitchenAid Automatic Ice Maker, especially considering the cost of the unit. We spent hundreds on repairs once the machine stopped functioning properly, but the prior unit never did work properly after a few years of service and hence the replacement.
The installation instructions need some work. A good idea would be to have one of your technical writers actually observe someone of normal mechanical skill actually installing the equipment. The instructions aren't bad, there just is not enough detail to make the installation as effortless as possible.
Also, when one purchases the unit, it should be stated very clearly that an additional (and expensive) pump/motor must be separately purchased unless the unit will drain to a floor drain (which is highly unlikely in the vast majority of household installations).
Originally posted on Kitchenaid.com
Yes, I recommend this product
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Very unimpressed in quality.
Matt79
2/25/2018
We installed this in March 2016 and by November, the condenser fan died. Luckily, Kitchenaid's warranty had a tech out to replace it with a stronger fan unit. Fast forward to Feb 2018 and the metal grids that cut the ice snapped. Again, a tech came out and replaced it quickly. Now that it's running again, the ice sensor doesn't seem to be working and it's making too much ice. Hopefully KitchenAid's warranty will come to the rescue. I give this two stars because I don't think a unit should break this often, especially for what it costs. It does make plenty of ice and is worth it if you entertain a lot. If you're going to buy this, make sure you invest in the extended warranty.
Originally posted on Kitchenaid.com
No, I do not recommend this product
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Nice Icemaker
Slowmovingpappy
2/11/2018
Purchased this as part of a complete kitchen appliance upgrade. The refrigerator and ice maker were KitchenAid. The ice is crystal clear without any taste, Just what you want. Only a four because it is noisy.
Originally posted on Kitchenaid.com
Yes, I recommend this product
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Water filter and fresh ice on demand!
rahlstrom
2/6/2018
I bought this to replace an ice maker I fixed at least twice a year for the last 5 years. This one is much cleaner, easier to install, quieter, bright inside and simple controls. Love it.
Originally posted on Kitchenaid.com
Yes, I recommend this product
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Love this ice maker!
Lizzie55
1/29/2018
We purchased this a month ago and have enjoyed it and use each day! Perfect for our family!
Originally posted on Kitchenaid.com
Yes, I recommend this product
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No filter included. Can't run machine.
smcsw
1/12/2018
I received a Kitchenaid icemaker yesterday. We are replacing an older model . We installed it, but were unable to test it because the required filter was not included. Instead I found a 15% coupon (which, by the way, had expired on Dec 31, 2016). Not including the filter is a cheap and shoddy practice which does not reflect well on the Kitchenaid brand. This is a fairly expensive high-end item. I was disappointed that all of the required parts were not included. I will revise rating when we can actually run it.
Originally posted on Kitchenaid.com
No, I do not recommend this product
A splurge, but so far so good.
GoCARDSGo
1/1/2018
This was a splurge for our new kitchen. And while we have only had it a month or so, it seems to be worth it. It makes a lot of ice. Only drawback is that it is sometimes noisy, but even ice makers in refrigerators make some noise.
Originally posted on Kitchenaid.com
Yes, I recommend this product
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Great Year Round!
Larry101
12/21/2017
This is my second Kitchenaid free standing ice maker and could not imagine being without one. We use it daily and have been very pleased.
Originally posted on Kitchenaid.com
Yes, I recommend this product
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Nice Ice Maker
Bassman
12/13/2017
Works great and looks great. So quite you won't believe it's working.
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Yes, I recommend this product
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Great features and reliable service
TimTam
12/9/2017
We have enjoyed an ice maker for the past 30 years. Our Kitchen Aid finally gave up and we bought a new one of the similar model. It was very easy to install and it is cranking out ice just like the last one. WE love it!!
Originally posted on Kitchenaid.com
Yes, I recommend this product
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Great ice, quiet
BLKK
12/9/2017
Had this a few weeks now and really like it. It replaces a noisy icemaker that made clumpy ice that had to be chopped up before use. This icemaker makes great ice, doesn't clump at all and is very quiet.
Originally posted on Kitchenaid.com
Yes, I recommend this product
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Very Quiet
JGAL
11/28/2017
This is our second ice maker, replacing a similar one we had for 7 years before it blew up (not sure why). This one is much more quiet operation, which is a major plus. The only negative so far is the door to the controls won't stay up, which is the only reason I gave an overall rating of 4! Ice Makers are notorious for failure, but this one came with 3 yr warranty and we purchased the extended warranty just in case.
Originally posted on Kitchenaid.com
Yes, I recommend this product
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Useless
Ripped off
11/14/2017
We bought a Kitchenaid ice maker 1 year ago along with a refridgerator, an in-wall oven and a gas cooktop, all Kitchenaid. So far we are on our 3rd Ice-maker and the 3rd repair for this ice maker. I can't believe that an appliance company like Kitchenaid dont know how to make ice. We moved into our new home in November of 2016. 2 weeks after we moved in, the ice maker stopped working. It took 2 weeks to get a repairman out to work on it. They received the part but it was the wrong one. They did not return until January to fix it. We went through the holiday celebrations without the ice maker. The reason we bought the ice maker is because we are always entertaining and always needing to go get ice. Now we are almost $2000.00 out and still going to get ice. The repairman came back 2 or 3 more times and the ice maker still did not work. RC Willey, where we bought the appliances, returned the ice maker and sent out another one that looked to be refurbished. It worked for about a month and stopped. The service man came out once again, made a repair and it worked for another few weeks. It stopped again so we demanded a new ice-maker. RC Willey delivered a brand new ice maker. We plugged it in, made all of the connections, turned it on and water was running down the inside of the door. The repairman returned again and found a plastic fitting was cracked in the weld and was spraying water all over the inside. We opted to just get the replacement part. He replaced the part in June or July and the ice maker worked until last week. It will not hold ice. The ice is melting faster than the maker will make it and the design for the drain is the worst design I have ever saw. Since it slides under our counter, i had to modify a funnel to catch th water for the drain otherwise it is flooding our kitchen floor. We are looking into other brands that are dependable and are true ICE-MAKERS not just a waste of water, electricity, time and money! One star is too many for this product
Originally posted on Kitchenaid.com
No, I do not recommend this product
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Mostly good, but maintenance is no fun
GarryV
11/13/2017
We've had this ice maker for about 10 mos and it has mostly been great. Lots of crystal clear ice. The bad: maintenance is difficult, at least the first go around. I've always heard ice makers are a real pain to maintain and this one does not disappoint. We started to develop the same mold issue mentioned in some posts. If you look at the manual, the unit requires some disassembly and cleaning every 9 mos. It's not easy! Do you yourself a favor and get yourself a 1/4" nut driver as that is what most of the fasteners are. Also, carefully note how things are assembled before you disassemble as the manual does not do a great job of listing out the steps. Once disassembled, you can clean all parts up good as new. I know how things go together now, so next time won't be so bad. One last hint: when working on this unit put something in the drain hole because the nuts are the perfect size to drop in there and never be seen again. I learned that tip the hard way.
Originally posted on Kitchenaid.com
Yes, I recommend this product
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Disappointed
Judy K
11/9/2017
We had a Kitchenaode Icemaker similar to this model for ELEVEN years with minimum repair. These machines are notorious for high maintainencevsovwexwere well aware of what it meant for maintainence. We had few complaints & loved the ice. It came time to replace the old model with a new one. We called Kiychenaide & was told that the old model was no longer available so we took their recommendation & got this one. It is not working! So, now we are awaiting a replacement & are hoping this was just a lemon. Very disappointed & very inconvenienced. Where is the quality that Kitcheaid brand stands for?
Originally posted on Kitchenaid.com
No, I do not recommend this product
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Great at making all the ice we need!!
Icing
10/24/2017
We had one like it for 7 years and it quit working. So went to find another just like it
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Yes, I recommend this product
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